Return and Refund Policy
SARANG
1. Returns & Exchanges
- We accept returns or exchanges for unused and unopened products within 7 days of delivery.
- Items must be returned in their original packaging and in resalable condition.
- Customized or personalized items are non-refundable unless they arrive damaged or defective.
2. How to Initiate a Return
- To start a return, please contact us at contact@sarangs.shop with your order details and reason for the return.
- Once approved, we will provide instructions on how to return the product.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
4. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damaged item.
- We will arrange a replacement or issue a full refund, including shipping costs.
5. Late or Missing Refunds
- If you haven’t received your refund yet, please check your bank or payment provider.
- If the issue persists, contact us at contact@sarangs.shop, and we will assist you.
6. Contact Us
If you have any questions regarding returns or refunds, feel free to contact us:
Email: contact@sarangs.shop
WhatsApp: 03704270712
Thank you for shopping with SARANG!